Terms and Conditions

In plain English: our advertised offers are exactly what they say. One offer per booking, mention it when you call, and any call-out, diagnostic or after-hours fees are told to you at the time of booking.

Promotional terms and conditions

About these terms

1. These Promotional Terms and Conditions govern all promotions, offers, discounts and deals (each an Offer) advertised or made available by Essential Trades Group Pty Ltd (ACN 679 680 543) trading as Caboolture Plumbing and Hot Water (we, us, our or Promoter).
2. In these terms, a reference to you, your or a Participant is a reference to the individual participating in the Offer.
3. Participation in or redemption of any Offer is deemed acceptance of these Promotional Terms and Conditions.
4. Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, except where stated otherwise.
5. These Promotional Terms and Conditions are in addition to, and do not replace, our standard terms and conditions of service. In the event of any inconsistency between these Promotional Terms and Conditions and our standard terms and conditions, these Promotional Terms and Conditions will prevail to the extent of the inconsistency in relation to any Offer.
6. Our standard terms and conditions (including provisions relating to call-out fees, right to refuse service, worker safety and other service terms) continue to apply to all work performed.

Eligibility and entry

1. Offers are open to Australian residents only.
2. To be eligible for an Offer, you must mention the relevant Offer, promotion code or discount at the time of booking your services with us, via phone, email or otherwise (Booking).

Offer

1. Only one (1) Offer may be redeemed per Booking.
2. Offers cannot be redeemed in conjunction with any other offer, promotion or discount, unless we agree otherwise at our discretion.
3. The Offer is not redeemable for cash.
4. Offers are subject to availability and may be withdrawn, modified or replaced at any time without notice.
5. We reserve the right to refuse to honour any Offer where we reasonably believe the Offer has been used fraudulently or inappropriately.

Additional fees

1. Offers apply to the advertised service or discount only. Additional fees may apply depending on the nature and circumstances of the work, including but not limited to:
   • call-out fees;
   • roof inspection fees;
   • diagnostic or investigation fees; and
   • after hours fees.
2. Any additional fees will be disclosed to you at the time of Booking or as soon as reasonably practicable. Please contact us if you have any questions about applicable fees.

General

1. Consequential Loss: Despite anything to the contrary, to the maximum extent permitted by law, neither party will be liable under these Terms and Conditions for any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
2. Force Majeure: Neither party will be liable for any delay or failure to perform their respective obligations under these Terms and Conditions if such delay or failure is caused or contributed to by a Force Majeure Event. Force Majeure Event means any event or circumstance which is beyond a Party's reasonable control including but not limited to acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
3. Consumer Law: Certain legislation, including the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the Offer which cannot be excluded, restricted or modified (Consumer Law Rights). To the extent that you maintain Consumer Law Rights at law, nothing in these Terms excludes those Consumer Law Rights. Subject to your Consumer Law Rights, we provide all material, work, goods and services relevant to this Offer to you without conditions or warranties of any kind, implied or otherwise, whether in statute, at law or on any other basis, except where expressly set out in these Terms.
4. Liability: A party's liability for any liability in relation to these Terms and Conditions will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to take reasonable steps to mitigate its loss.
5. Costs: Participants acknowledge and agree that the Participant is solely responsible for any costs associated with claiming the Offer, including, but not limited to, any applicable taxes or charges.
6. Currency: Unless the contrary intention appears, a reference in these terms or in any advertisement relating to the Offer to Australian dollars, dollars, AUD$ or $ is a reference to the lawful currency of Australia.
7. Amendments: These Terms and Conditions may be amended or replaced from time to time if required by any regulatory authority.
8. Jurisdiction: These Terms and Conditions are governed by the laws of Queensland. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
9. Dispute Resolution: In the event of a dispute, Entrants must contact the Promoter and attempt to resolve the dispute in good faith. If the matter can't be resolved, either party may refer the matter to a mediator. The costs of the mediation will be shared equally between the parties.
10. Contact: Essential Trades Group Pty Ltd (ACN 679 680 543) trading as Caboolture Plumbing and Hot Water, 4/77 King Street, Caboolture QLD 4510. QBCC licence 15464961. Phone 1300 568 203.

Last updated 11 February 2026.